Tiffany Jenkins, a Boston Logan Airport gate agent, urged friends and family to purchase cheap tickets from JetBlue (for e.g. $45 tickets from California to Las Vegas) and then she would change the inexpensive ticket to a costlier international destination.
She made use of the “involuntary exchange” system function that is usually used for passengers that have experienced a death in the family or missed their flights.
Over a year and a half, Jenkins upgraded 505 flights for more than 100 various people.
Jenkins cheated the airline out of $785,000
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She has pleaded guilty to wire fraud, potentially faces 20 years in prison and a $250,000 fine.